The Information Sandwich

When receiving education or information, many patients immediately forget or incorrectly remember much of the information provided.

  • The amount of information presented should be limited and emphasize essential points.

  • Give one piece of information sandwiched between two questions.

  • Highlight important facts by presenting them first.

  • Focus on the particular needs and knowledge gaps identified during the conversation. Individualize the information!

3. Questions

Best if about the information just provided. 

1. Question

2. Information

Examples:

  • "How would that be for you?

  • "Knowing that, what do you think?"

  • "How would you manage that?"

  • "How have you managed it?"

  • "Has that happened to you in the past?"

Los Angeles, CA
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